Communication Steps

 v Express how to accept appointment

Formal:

·         I don’t see why not

·         I’d be happy to ....

·         By all means

·         I see no objection.

·         I don’t mind ........

·         I should be delighted.

·         Certainly.

Informal:

·         Sure.

·         No problem.

·         Why not.

·         Ok.

Express how to cancel appointment:

·         I think i can’t....

·         I didn’t  really want  to....

·         I don’t think i could....,actually.

·         I wish i could, but ......

·         I really want to, but .....

·         I’d like to be able to, but ....

Dialog 1

Mrs. Steve        :           Good morning, Mr. Joe. How are you?

Mr. Joe             :           Oh, Mr. Steve. I’m fine, and what about you?

Mr. Steve         :           Very well. By the way, I have something important to talk to you.

Mr. Joe             :           Do you? What is it?

Mr. Steve         :           What about discussing it later, after work?

Mr. Joe            :           I see no objection. See you then, Mr. Steve.

Mr. Steve         :           See you, too, Mr. Joe.

Dialog 2

Grace   :           Hey, Sue. Have you finished your math assignment?

Sue      :           Not yet, really. What’s up?

Grace   :           Well, I have not either. How about working together after school?

Sue      :           I really want to, but i have had another plan, actually.

Grace   :           Really? That’s too bad. Good luck anyway.

 v Offering sympathy

·         I’m sorry to hear that.

·         That’s too bad.

·         Better luck next time.

·         It must be pretty rough on you.

·         What a pity !

·         I can imagine you feel bad.

·         I sympathize with you.

Response:

·         That’s very kind of you.

·         Oh, well, such is life.

·         Thank you.

·         So it goes, i guess.

·         I don’t need your sympathy.

·         Don’t feel sorry for me.

·         I don’t want your pity.

Offering condolence

·         I am sorry to hear about your father.

·         Let me offer my condolences.

·         It must be pretty hard on you.

·         I know how you must feel.

Response:

·         Thank you.

·         It’s god will, i suppose.

·         There is nothing that can be done.

Dialog 1

Sam     :           what’s the matter with you, phil? Have you been desperate?

Phil      :           oh, sam and my dad just got angry with me.

Sam     :           no. Really? What a terrible thing to have happened?

Phil      :           he said that he didn’t want me to get a bad mark on the next exams anymore.

Sam     :           i can imagine you feel bad. But, i think your dad is right.

Phil      :           i hate him. Why does he always force me?

Sam     :           don’t say that. You must get success if you study hard.

Dialog 2

Roger               :           hi, martina. What’s the latest news on your mother?

Martina            :           she died a week ago. The cancer was too far advanced.

Roger               :           oh, really? I’m sorry to hear that. It must be pretty hard on you.

Martina            :           it is. Why did she have to die? She is still young.

Roger               :           i know how you must feel.

Martina            :           well. It is god’s will, isn’t it?

                             

 v Expressions of giving order

Formal:

·         I’d like you to ..., please.

·         Would you mind ..., please?

·         ..., will you?

·         ..., please?

·         Would you be so kind as to ...?

·         I have to ask you to ...

Informal:

·         Open the door!

·         Sit down!

·         Give me that!

·         Don’t smoke here!

·         Stop it, i tell!

Dialog 1

Mother             :           hey, sue. Come here and help me, please.

Sue                  :           no worries, mom. I’m coming. What should i do for you, mom?

Mother             :           take a look at my hand-phone, will you? It went blank.

Sue                  :           yes, mom. I will.

Dialog 2

Thomas             :           hello, this is epsana printer call centre.

Young girl        :           hello. I need a help. My printer got jammed.

Thomas             :           please, turn it off. Wait for a second and turn it on again.

Young girl        :           ok. Wait a minute.

Thomas             :           does it print again?

Young girl        :           yes, it does. Thank you.

 v Offering a help

Formal:

·         Let me help you ....

·         If you like, i could ....

·         What can i do to help ....?

·         Would you like any help ...?

·         Is there anything i can do ...?

·         May i be of assistance?

·         Perhaps i could assist in some way?

Informal:

·         Need some help?

·         Here, i’ll do it for you.

·         Want a hand ...?

Accepting a help

Formal:

·         Thank you.

·         That’s very kind of you.

·         I’d be delighted if ....

·         That is extremely kind of you ....

Informal:

·         Cheers.

·         Thanks.

·         Lovely.

Refusing a help

·         No, thanks.

·         No, really. I can manage.

·         Thank you for offering, but ....

·         No, don’t bother, really.

Dialog 1

Fritz                 :           excuse me. If you like i could help you, sir.

Mr. Brown       :           oh, thank you.

Fritz                 :           let me help you push your car.

Mr. Brown       :           thanks! I can’t move it.

Dialog 2

Glenn   :           you look so busy, alex. Need some help?

Alex     :           no, don’t brother, really. I can manage it myself.